State Expands Telephone Appointments for Unemployment Insurance & Assistance Matters

Posted on Aug 23, 2021 in News

Hawaii State Seal

DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS

DAVID Y. IGE
GOVERNOR

ANNE PERREIRA-EUSTAQUIO
DIRECTOR

 

FOR IMMEDIATE RELEASE
August 20, 2021

STATE EXPANDS TELEPHONE APPOINTMENTS FOR UNEMPLOYMENT INSURANCE & ASSISTANCE MATTERS

Sign-Ups Available Beginning August 24, 2021

HONOLULU — The state Department of Labor & Industrial Relations (DLIR) today announced additional details for the expanded and new telephone appointments for general unemployment insurance, Pandemic Unemployment Assistance (PUA), Employer Services inquiries and Adjudication. Nearly 1,700 weekly appointments are available as follows:

  • Adjudication Telephone Appointments – 30-minute appointments will be offered Monday through Wednesday. The first appointment will be held on Aug. 23.
  • General Unemployment Insurance Claims Telephone Appointments – 20-minute appointments will be offered Monday through Friday. The first appointment will be held on Sept. 7.
  • Employer Services Telephone Appointments – 30-minute appointments will be offered Monday through Friday. The first appointment will be held on Sept. 7.
  • PUA Telephone Appointments – 30-minute appointments will be offered Monday through Wednesday. The first appointment will be held on Sept. 7.

“The 1,692 appointments available weekly will facilitate resolution of all types of unemployment insurance and assistance issues while helping ensure the safety of our customers and staff during this current Delta-driven COVID-19 outbreak,” said DLIR Director Anne Perreira-Eustaquio. “The efficiencies of this new appointment system will allow us to provide higher service levels than an in-person approach.”

Appointments are now open for Adjudication. All other telephone appointments will open up on August 24. All appointments can be scheduled via the web (Chrome or Microsoft Edge) at: labor.hawaii.gov/ui/appointments/.

Appointments must be scheduled with the appropriate section that can service the individual’s claims. General unemployment insurance appointments must also be scheduled with the appropriate island office specific to where the individual lives. Language interpretation services can be requested through the appointment system. Appointments are restricted to the registered person on the appointment schedule.

Important note: None of the benefits described above, nor unemployment benefits of any kind, are available to employees who are terminated for cause, quit their job without good cause, or refuse to return to work. Attempts to collect benefit payments in these situations could be viewed as fraudulent. Investigation of job separation is part of the eligibility determination process.

For more information please visit: https://www.hawaiiunemploymentinfo.com/.

For more information about unemployment insurance and other labor issues please visit the FAQs at https://labor.hawaii.gov/covid-19-labor-faqs/.

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.
TDD/TTY Dial 711 then ask for (808) 586-8866

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View DLIR news releases:
http://labor.hawaii.gov/blog/category/news/

 

Media Contact:
Bill Kunstman
Department of Labor and Industrial Relations
(808) 586-8845
[email protected]
http://labor.hawaii.gov