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COVID-19 Eligibility FAQs

Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act.  Please file your claim at this site, more info here and FAQs here

COVID-19 OR A GOVERNOR’S OR MAYOR’S ORDER CAUSED MY EMPLOYER TO SHUT DOWN OR LAY-OFF PEOPLE. AM I ELIGIBLE FOR UI?
Yes, UI may be available to eligible individuals who are out of work and no longer receiving pay from their employer.
I AM STILL WORKING, BUT MY EMPLOYER REDUCED MY HOURS.  AM I ELIGIBLE FOR UI?
Yes, UI may be available to you depending on the number of hours that have been reduced and the amount of earning for the week.
I AM NOT WORKING, BUT MY EMPLOYER IS STILL PAYING ME.  AM I ELIGIBLE FOR UI?
No, workers who are still receiving pay from their employer are not considered “unemployed” and are not eligible for UI.
I AM NOT WORKING, BUT MY EMPLOYER IS PAYING ME SICK AND/OR VACATION LEAVE.  AM I ELIGIBLE FOR UI?
No, workers who are still receiving pay, including pay for sick or vacation leave, are not considered “unemployed” and are not eligible for UI.
MY WORKPLACE IS CLOSED, BUT AM TELEWORKING BECAUSE OF COVID-19.  AM I ELIGIBLE FOR UI?
No, workers who are still receiving pay, even if teleworking, are not considered “unemployed” and are not eligible for UI.
I HEARD THAT THERE IS A NEW LAW THAT EXPANDED UI.  HOW DOES THIS AFFECT ME?
The Coronavirus Aid, Relief, and Economic Security (CARES) Act expanded UI to cover people who typically do not qualify for UI, including those who are self-employed, independent contractors, or gig workers.  Please apply at this site.
I AM SELF-EMPLOYED OR AN INDEPENDENT CONTRACTOR.  AM I ELIGIBLE FOR UI?
Yes, the CARES Act expanded UI coverage to include those who are self-employed or independent contractors.  Please apply at this site.
I QUIT MY JOB TO CARE FOR MY FAMILY MEMBER WHO IS SICK WITH COVID-19.  AM I ELIGIBLE FOR UI?
Yes, the CARES Act expanded UI coverage to include those who quit their job to care for a household member who is ill with COVID-19.  Please apply at this site.
I AM AT HOME CARING FOR MY CHILDREN BECAUSE THEIR SCHOOL OR DAYCARE IS CLOSED.  AM I ELIGIBLE FOR UI?
Yes, the CARES Act expanded UI coverage to include those who are at home caring for children because their school or day is closed as a result of COVID-19.  Please apply at this site.
I WAS RECEIVING UI BEFORE COVID-19 AND MY BENEFITS HAVE EXHAUSTED and STILL UNABLE TO FIND WORK. CAN I RECEIVE MORE UI?
It depends.  The CARES Acts extended UI benefits up to an additional 49 weeks under the Pandemic Extended Unemployment Compensation (PEUC) program.  The PEUC program provides 49 additional weeks of UI benefits for those who have exhausted their regular claim and have a claim that expired on or after July 6, 2019.  You can apply for the PEUC program by logging into your UI account and clicking “here” under the PEUC message. For a graphic demonstrating how to apply visit: https://labor.hawaii.gov/ui/main/peuc-how-to-apply/.
I have or will soon exhaust my PEUC benefits, is there any more benefits available?
No, up to 49 weeks of additional benefits are available, unless you qualify for a new, initial claim. Claimants with additional work history during the pandemic may be eligible for a new claim and will receive an email notifying them to file a new claim.
I CALLED A PHONE NUMBER OR EMAILED AN EMAIL ADDRESS THAT I FOUND ON THE DLIR WEBSITE, BUT HAVEN’T HEARD BACK. WILL I RECEIVE A RESPONSE?
If you contacted a phone number or email address that is not listed below, UI did not receive your message.  Please call or email UI at the information below, so that UI receives your message and can respond.  We ask for your patience as we are experiencing an unprecedented number of emails and telephones calls.

[email protected]

Please submit your full name, telephone number (including area code), and the language that would like to receive interpretation services for.  The interpretation services will be provided free of charge and via telephone or contact UI using the information below.

CALL YOUR LOCAL UI OFFICE AT:
Oahu: (808) 586-8970
Hilo: (808) 974-4086
Kona: (808) 322-4822
Maui: (808) 984-8400
Kauai: (808) 274-3043
EMAIL YOUR LOCAL UI OFFICE AT:
Oahu: [email protected]
Hilo: [email protected]
Kona: [email protected]
Maui: [email protected]
Kauai: [email protected]

Department of Labor and Industrial Relations

VISAYAN: CEBUANO

Gakinahanglan ka ba ug tabang sa imong pinulongan? Amo kang mahatagan ug libre nga maghuhubad. Tawag sa (808-586-8842) aron magpahibalo kung unsa ang imong sinulti-han.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TIẾNG VIỆT: VIETNAMESE

Bạn có cần giúp đỡ bằng ngôn ngữ khác không ? Chúng tôi se yêu cầu một người thông dịch viên miễn phí cho bạn. Gọi (808-586-8842) nói cho chúng tôi biết bạn dùng ngôn ngữ nào.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ภาษาไทย:THAI

คุณต้องการความช่วยเหลือทางด้านภาษาหรือไม่ ทางเราจะจัดหาล่ามฟรีให้คุณ โทรที่เบอร์ (808-586-8842) และบอกเราว่าคุณพูดภาษาอะไร

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TAGALOG: TAGALOG

Kailangan ba ninyo ng tulong sa ibang lengguwahe? Ikukuha namin kayo ng libreng tagasalin. Tumawag sa (808-586-8842) para sabihin kung anong lengguwahe ang nais ninyong gamitin.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ESPAÑOL: SPANISH

¿Necesita ayuda en otro idioma? Nosotros le ayudaremos a conseguir un intérprete gratuito. Llame al (808-586-8842) y diganos que idioma habla.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

GAGANA SAMOA: SAMOAN

E te mana’o mia se fesosoani i se isi gagana? Matou te fesosoani e ave atu fua se faaliliu upu mo oe. Vili mai i le numera lea (808-586-8842) pea e mana’o mia se fesosoani mo se faaliliu upu.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAJIN MAJÔL: MARSHALLESE

Kwoj aikuij ke jiban kin juon bar kajin? Kim naj lewaj juon am dri ukok eo ejjelok wonen. Kirtok (808-586-8842) im kwalok non kim kajin ta eo kwo melele im kenono kake.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

한국어: KOREAN

다른언어로 도움이 필요하십니까? 저희가 무료로 통역을 제공합니다. (808-586-8842) 로 전화해서 사용하는 언어를 알려주십시요

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

日本語 (JAPANESE)

貴方は、他の言語に、助けを必要としていますか ? 私たちは、貴方のために、無料で 通訳を用意で きます。電話番号の、(808-586-8842)に、電話して、私たちに貴方の話されている言語を申し出てください。

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ILOKANO: ILOCANO

Masapulyo kadi ti tulong iti sabali a pagsasao? Ikkandakayo iti libre nga paraipatarus. Awaganyo ti (808-586-8842) tapno ibagayo kadakami no ania ti pagsasao nga ar-aramatenyo.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE MANDARIN

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE CANTONESE

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ʻŌLELO HAWAIʻI: HAWAIIAN

Makemake `oe i kokua i pili kekahi `olelo o na `aina `e? Makemake la maua i ki`i `oe mea unuhi manuahi. E kelepona (808-586-8842)`oe ia la kaua a e ha`ina `oe ia la maua mea `olelo o na `aina `e.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAPASEN CHUUK: CHUUKESE

En mi niit alilis lon pwal eu kapas? Sipwe angei emon chon chiaku ngonuk ese kamo. Kokori (808-586-8842) omw kopwe ureni kich meni kapas ka ani.

You have the right to an interpreter at no cost to you.