Skip to Main Content
Home / COVID 19: Employer Unemployment Insurance FAQs

COVID 19: Employer Unemployment Insurance FAQs

The below are questions and answers to frequently asked unemployment insurance questions by employers.  The Unemployment Insurance Division’s Employment Services Section (ESS) will do all it can to best assist employers during this uncertain time.

Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act.  Please file your claim at this site, more info here and FAQs here

 

HAS THE DUE DATE TO FILE MY QUARTERLY REPORT CHANGED FROM APRIL 30, 2020 TO A LATER DATE?
The due date has not changed.  You still need to file your quarterly report.  If you are unable to make payment or partial payment, penalties and interest will be waived through May 31, 2020 per Executive Order No. 20-02.
IF I AM ABLE TO MAKE PAYMENT PLANS, WILL PENALTIES AND INTEREST BE WAIVED?
You must contact the ESS to establish a payment plan.  The ESS will determine if penalties and interest will be waived.
WILL MY EXPERIENCE RATING BE AFFECTED BECAUSE MY EMPLOYEES FILED FOR UI?
Benefits paid due to Covid-19 will not be charged to contributory employers.
I LAID OFF MY EMPLOYEES BECAUSE OF THE STAY AT HOME/WORK FROM HOME ORDER.  BUT I PLAN TO REOPEN ONCE THE STAY AT HOME/WORK FROM ORDER CONCLUDES.  CAN MY EMPLOYEES STILL FILE FOR UI?
The employees may file for UI so long as you are not paying them, and they otherwise qualify.
MY EMPLOYEES TOLD ME THAT THEY ARE HAVING A DIFFICULT TIME REACHING THE CLAIMS OFFICE.  CAN I REFER THEM TO ESS FOR ASSISTANCE?
We apologize that your employees having difficulties reaching the Claims Office.  The ESS employees are available to assist employers with questions, but are not equipped to assist with claims-related questions.  Please refer your employees to the DLIR COVID-19 Labor FAQs page or encourage them to call or email their local Claims Office for further assistance.
I WOULD LIKE TO APPLY FOR THE SBA DISASTER LOAN.  WHO DO I CONTACT?
The Department of Business, Economic Development, and Tourism can assist with this.  Information about the SBA Disaster Loan may be found on DBEDT’s webpage here.
I WANT TO CONTEST A DETERMINATION.  WHAT SHOULD I DO?
You may file an appeal with the Employment Security Appeals Referees’ Office.  Please read the determination carefully for information related to filing an appeal.  ESARO’s contact information may be found here.

HOW TO CONTACT ESS

  • Oahu: (808) 586-8926
  • Hilo: (808) 974-4095
  • Kona: (808) 974-4095
  • Maui: (808) 984-8410
  • Kauai: (808) 274-3025

Department of Labor and Industrial Relations

VISAYAN: CEBUANO

Gakinahanglan ka ba ug tabang sa imong pinulongan? Amo kang mahatagan ug libre nga maghuhubad. Tawag sa (808-586-8842) aron magpahibalo kung unsa ang imong sinulti-han.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TIẾNG VIỆT: VIETNAMESE

Bạn có cần giúp đỡ bằng ngôn ngữ khác không ? Chúng tôi se yêu cầu một người thông dịch viên miễn phí cho bạn. Gọi (808-586-8842) nói cho chúng tôi biết bạn dùng ngôn ngữ nào.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ภาษาไทย:THAI

คุณต้องการความช่วยเหลือทางด้านภาษาหรือไม่ ทางเราจะจัดหาล่ามฟรีให้คุณ โทรที่เบอร์ (808-586-8842) และบอกเราว่าคุณพูดภาษาอะไร

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TAGALOG: TAGALOG

Kailangan ba ninyo ng tulong sa ibang lengguwahe? Ikukuha namin kayo ng libreng tagasalin. Tumawag sa (808-586-8842) para sabihin kung anong lengguwahe ang nais ninyong gamitin.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ESPAÑOL: SPANISH

¿Necesita ayuda en otro idioma? Nosotros le ayudaremos a conseguir un intérprete gratuito. Llame al (808-586-8842) y diganos que idioma habla.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

GAGANA SAMOA: SAMOAN

E te mana’o mia se fesosoani i se isi gagana? Matou te fesosoani e ave atu fua se faaliliu upu mo oe. Vili mai i le numera lea (808-586-8842) pea e mana’o mia se fesosoani mo se faaliliu upu.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAJIN MAJÔL: MARSHALLESE

Kwoj aikuij ke jiban kin juon bar kajin? Kim naj lewaj juon am dri ukok eo ejjelok wonen. Kirtok (808-586-8842) im kwalok non kim kajin ta eo kwo melele im kenono kake.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

한국어: KOREAN

다른언어로 도움이 필요하십니까? 저희가 무료로 통역을 제공합니다. (808-586-8842) 로 전화해서 사용하는 언어를 알려주십시요

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

日本語 (JAPANESE)

貴方は、他の言語に、助けを必要としていますか ? 私たちは、貴方のために、無料で 通訳を用意で きます。電話番号の、(808-586-8842)に、電話して、私たちに貴方の話されている言語を申し出てください。

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ILOKANO: ILOCANO

Masapulyo kadi ti tulong iti sabali a pagsasao? Ikkandakayo iti libre nga paraipatarus. Awaganyo ti (808-586-8842) tapno ibagayo kadakami no ania ti pagsasao nga ar-aramatenyo.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE MANDARIN

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE CANTONESE

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ʻŌLELO HAWAIʻI: HAWAIIAN

Makemake `oe i kokua i pili kekahi `olelo o na `aina `e? Makemake la maua i ki`i `oe mea unuhi manuahi. E kelepona (808-586-8842)`oe ia la kaua a e ha`ina `oe ia la maua mea `olelo o na `aina `e.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAPASEN CHUUK: CHUUKESE

En mi niit alilis lon pwal eu kapas? Sipwe angei emon chon chiaku ngonuk ese kamo. Kokori (808-586-8842) omw kopwe ureni kich meni kapas ka ani.

You have the right to an interpreter at no cost to you.