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COVID-19 Post-Filing Information

Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act.  Please file your claim at this site, more info here and FAQs here

I filed my claim, and did not receive a confirmation number.  Did DLIR receive my claim?
You should have received a confirmation email. Please use it to log into your UI Account and check the status of your claim.
I filed my claim using my old login, did DLIR receive my claim?
You should have received a confirmation email. Please use it to log into your UI Account and check the status of your claim.
I made a mistake in my claim.  How do I fix it?
Please contact your local UI office.  See below for the contact information.
How do I update my contact information?
Please log into your UI Account to update your contact information.
When will I be paid?
Most claims will take between 15 – 21 days before you receive your first payment unless your employer contests the claim.
From what date will I be paid?
Governor David Y. Ige restored benefits during the first, waiting week for all claims beginning 12/27/20, so if you are eligible for benefits you will be paid after the first week you qualify for UI.
How do I request that my claim be backdated?
Contact your local office, contact information is at the bottom of this page.
I received a message that I was disqualified for UI.  What can I do?
If you would like to appeal the disqualification, read the disqualification carefully and follow the instructions for filing an appeal.
Will I automatically receive the additional weeks of unemployment via the Pandemic Emergency Unemployment Compensation (PEUC) program?
If you are unemployed for more than 26 weeks, you may be eligible for the additional weeks of benefits which are available through September 4, 2021.  Instructions on how to apply for the additional weeks can be found on your HUIClaims account and here: https://labor.hawaii.gov/ui/main/peuc-how-to-apply/.
Will I automatically receive 13 weeks of Extended Benefits (EB)?
No, you will be notified by mail and then you can apply, see how to here: https://labor.hawaii.gov/wp-content/uploads/2020/10/UI-EB-How-to-File20201010.pdf  
Important note: Hawaii triggered of EB on March 6, 2021, which is the last week of EB benefits available. 
Do I need to file weekly or biweekly certifications to receive my unemployment benefits?
Yes, you have to file your certification informing the DLIR of your employment status.  If you are on a partial claim (meaning you will be returning to your employer), you have 28 days after the Saturday of week you are claiming benefits to file your weekly certification.  If you are on a total claim (meaning you will not be returning to your employer), you have 7 days after the Saturday of the week you are claiming benefits to file your certification.  If you are filing biweekly, you have 7 days from the Saturday ending the two-week period for which you are claiming benefits.
I was partially unemployed but now my employer has laid me off, what do I need to do?
You will need to report the change by logging into the portal, see graphics here: https://labor.hawaii.gov/ui/main/reactivate-your-claim-and-report-job-seperation/
Are unemployment benefits taxable?
Yes.  You may elect to withhold 10% for federal taxes and 5% for Hawaii state taxes from your  regular UI benefits.  To request withholdings of Federal and/or State taxes, go to: https://huiclaims.hawaii.gov/#/.  Login to your online account and under “My Account” click on “Tax Withholdings” and follow the prompts. The Form 1099-G is mailed every January showing the total benefits paid and any federal or state income taxes withheld in the previous calendar year.  Also, as no adjustments are made for repayments of overpaid benefits, you need to keep your receipts of the repayment for your tax returns. Make any address change(s) on your UI online account to receive your Form 1099-G or contact a local claims office.
Am I required to look for a job if I receive UI?
No, the work search requirement has been temporarily waived due to the COVID-19 pandemic.
I called a phone number or emailed an email address that I found on the DLIR website, but haven’t heard back.  When will I receive a response?
If you contacted a phone number or email address that is not listed below, UI did not receive your message.  Please call or email UI at the information below, so that UI receives your message and can respond.  We ask for your patience as we are experiencing an unprecedented number of emails and telephones calls.

HOW TO CONTACT UI

REQUEST LANGUAGE ASSISTANCE: [email protected]
Please submit your full name, telephone number (including area code), and the language that you would like to receive interpretation services for.  The interpretation services will be provided free of charge and via telephone. You can also contact your local office using the information below.

CALL YOUR LOCAL UI OFFICE AT:
Oahu: (808) 586-8970
Hilo: (808) 974-4086
Kona: (808) 322-4822
Maui: (808) 984-8400
Kauai: (808) 274-3043

EMAIL YOUR LOCAL UI OFFICE AT:
Oahu: [email protected]v
Hilo: [email protected]
Kona: [email protected]
Maui: [email protected]
Kauai: [email protected]

 

Department of Labor and Industrial Relations

VISAYAN: CEBUANO

Gakinahanglan ka ba ug tabang sa imong pinulongan? Amo kang mahatagan ug libre nga maghuhubad. Tawag sa (808-586-8842) aron magpahibalo kung unsa ang imong sinulti-han.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TIẾNG VIỆT: VIETNAMESE

Bạn có cần giúp đỡ bằng ngôn ngữ khác không ? Chúng tôi se yêu cầu một người thông dịch viên miễn phí cho bạn. Gọi (808-586-8842) nói cho chúng tôi biết bạn dùng ngôn ngữ nào.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ภาษาไทย:THAI

คุณต้องการความช่วยเหลือทางด้านภาษาหรือไม่ ทางเราจะจัดหาล่ามฟรีให้คุณ โทรที่เบอร์ (808-586-8842) และบอกเราว่าคุณพูดภาษาอะไร

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TAGALOG: TAGALOG

Kailangan ba ninyo ng tulong sa ibang lengguwahe? Ikukuha namin kayo ng libreng tagasalin. Tumawag sa (808-586-8842) para sabihin kung anong lengguwahe ang nais ninyong gamitin.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ESPAÑOL: SPANISH

¿Necesita ayuda en otro idioma? Nosotros le ayudaremos a conseguir un intérprete gratuito. Llame al (808-586-8842) y diganos que idioma habla.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

GAGANA SAMOA: SAMOAN

E te mana’o mia se fesosoani i se isi gagana? Matou te fesosoani e ave atu fua se faaliliu upu mo oe. Vili mai i le numera lea (808-586-8842) pea e mana’o mia se fesosoani mo se faaliliu upu.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAJIN MAJÔL: MARSHALLESE

Kwoj aikuij ke jiban kin juon bar kajin? Kim naj lewaj juon am dri ukok eo ejjelok wonen. Kirtok (808-586-8842) im kwalok non kim kajin ta eo kwo melele im kenono kake.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

한국어: KOREAN

다른언어로 도움이 필요하십니까? 저희가 무료로 통역을 제공합니다. (808-586-8842) 로 전화해서 사용하는 언어를 알려주십시요

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

日本語 (JAPANESE)

貴方は、他の言語に、助けを必要としていますか ? 私たちは、貴方のために、無料で 通訳を用意で きます。電話番号の、(808-586-8842)に、電話して、私たちに貴方の話されている言語を申し出てください。

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ILOKANO: ILOCANO

Masapulyo kadi ti tulong iti sabali a pagsasao? Ikkandakayo iti libre nga paraipatarus. Awaganyo ti (808-586-8842) tapno ibagayo kadakami no ania ti pagsasao nga ar-aramatenyo.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE MANDARIN

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE CANTONESE

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ʻŌLELO HAWAIʻI: HAWAIIAN

Makemake `oe i kokua i pili kekahi `olelo o na `aina `e? Makemake la maua i ki`i `oe mea unuhi manuahi. E kelepona (808-586-8842)`oe ia la kaua a e ha`ina `oe ia la maua mea `olelo o na `aina `e.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAPASEN CHUUK: CHUUKESE

En mi niit alilis lon pwal eu kapas? Sipwe angei emon chon chiaku ngonuk ese kamo. Kokori (808-586-8842) omw kopwe ureni kich meni kapas ka ani.

You have the right to an interpreter at no cost to you.