COVID-19: Pre-Filing UI Information
Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act. Please file your claim at this site, more info here and FAQs here.
WHEN SHOULD I APPLY FOR UI?
You must be either unemployed or working less than your normal hours and earning less than you weekly benefit amount. To determine your weekly benefit amount, please visit the Benefits Estimator by clicking here.
HOW DO I FILE FOR UI?
You can file a claim online by visiting uiclaims.hawaii.gov.
CAN I FILE A CLAIM IN-PERSON?
Not at this time. Due to COVID-19, only online claims are accepted.
I NEED HELP IN FILING MY CLAIM. WHAT CAN I DO?
You can review the How to File, Certify, and Obtain Unemployment Benefits page that explains how the process of how to file an unemployment claim.
HOW TO DO I CREATE A UI ACCOUNT?
For the steps to create a UI account, please watch the Instructional Video for Filing Unemployment Insurance Online by clicking here.
I HAVE A UI ACCOUNT, BUT FORGOT MY USERNAME OR PASSWORD. WHO DO I CONTACT TO GET HELP WITH THAT?
Username and passwords can be recovered online at uiclaims.hawaii.gov. Use the appropriate links to self-recover your username or password. If you are still having problems, please call your local claims office.
I CALLED A PHONE NUMBER OR EMAILED AN EMAIL ADDRESS THAT I FOUND ON THE DLIR WEBSITE, BUT HAVEN’T HEARD BACK. WHEN WILL I RECEIVE A RESPONSE?
If you contacted a phone number or email address that is not listed below, UI did not receive your message. Please call or email UI at the information below, so that UI receives your message and can respond. We ask for your patience as we are experiencing an unprecedented number of emails and telephones calls.
REQUEST LANGUAGE ASSISTANCE: [email protected]
Please submit your full name, telephone number (including area code), and the language that would like to receive interpretation services for. The interpretation services will be provided free of charge and via telephone.