Adjudication Unit for Unemployment Insurance Claims Launched

Posted on Oct 21, 2020 in News

Hawaii State Seal

DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS

 DAVID Y. IGE
GOVERNOR

ANNE EUSTAQUIO
DIRECTOR

 

FOR IMMEDIATE RELEASE
October 21, 2020

 

ADJUDICATION UNIT FOR UNEMPLOYMENT

INSURANCE CLAIMS LAUNCHED

100 Trained Adjudicators Will Process Claims

HONOLULU — The Hawaii State Department of Labor & Industrial Relations (DLIR) today announced that it added significant capacity to reduce the backlog of claims requiring adjudication that involve a higher level of expertise and knowledge to process. The DLIR contracted services with Maximus Inc., which is also operating a virtual call center for the department.

“Even during this COVID-19 Pandemic most applicants received benefits or a monetary determination explaining why they were not eligible within three weeks of filing,” said DLIR Director Anne Eustaquio. “The backlog in eligibility decisions are largely related to whether the claimant quit or was fired or whether the claimant is immediately available for work.”

Adjudication is the investigation and resolution of eligibility issues raised and is a manual process that requires interested parties be provided due process to respond to the eligibility issue. Eligibility issues arise from several places including the initial claim, weekly claim, and employer contact, among others.

The adjudicators will call both claimants and employers from an 808 number. Claimants and employers not answering calls have been problematic as some phone network services identify the calls as spam or telemarketers.

For more information about unemployment insurance and other labor issues please visit the recently revised FAQs at https://labor.hawaii.gov/covid-19-labor-faqs/.

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.
TDD/TTY Dial 711 then ask for (808) 586-8866

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View DLIR news releases:
http://labor.hawaii.gov/blog/category/news/

Media Contact:
Bill Kunstman
Department of Labor and Industrial Relations
(808) 586-8845
[email protected]
http://labor.hawaii.gov