COVID-19 Post-Filing Information

The below are questions and answers for those who have already filed for unemployment insurance (UI) due to coronavirus (COVID-19).  The Department of Labor and Industrial Relations (DLIR) will do all that we can to ensure that impacted Hawaii employees receive the UI benefits for which they are eligible for.

Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act.  Please file your claim at this site.

 

I filed my claim, and did not receive a confirmation number.  Did DLIR receive my claim?

If you successfully filed a claim using the PDF form, you will receive a congratulations message right away. You also will receive a confirmation email within two weeks.

I filed my claim using my old login, did DLIR receive my claim?

You should have received a confirmation email. Please log into your UI Account and check the status of your claim.

I made a mistake in my claim.  How do I fix it?

Please contact your local UI office.  See below for the contact information.

How do I update my contact information?

Please log into your UI Account to update your contact information.

What is the status of my claim?

To check the status of your claim, please click here.

When will I be paid?

Due to the unprecedented number of filings, we anticipate that it will take about a month before you receive your first payment.

From what date will I be paid from?

Governor David Y. Ige waived the one week waiting period, so you will be paid from the first week you qualify for UI.

How do I request that my claim be backdated?

Please email [email protected]  In your email, please include your full name, last four digits of your Social Security Number, your telephone number with the area code, and what date that you would like to backdate your claim to.  Please know that you can only backdate your claim to your first week of less than full employment.

I received a message that I was disqualified for UI.  What can I do?

Please email [email protected] for assistance.  In your email, please include your full name, last four digits of your Social Security Number, your telephone number with the area code, and a screenshot or picture of the disqualification message that you received.

When will I start receiving the additional $600?

We have already started paying the additional $600.  The additional $600 will only be paid to eligible claims from April 2020 to July 2020.

I filed my claim before the CARES Act.  Do I need to file a new claim in order to receive the additional $600?

No, you do not need to.

Will I automatically receive the 13 additional weeks of unemployment?

If you are unemployed for more than 26 weeks, you will. The additional 13 weeks are available until December 31, 2020.

Will I receive the $1,200 provided for from the CARES Act in my unemployment payment?

No, you will not. The DLIR does not administer this part of the CARES Act.

Do I need to weekly or biweekly certify that I am unemployed?

Yes, you do.  From the week ending date, you have to file your certification informing the DLIR of your employment status.  If you are on a partial claim (meaning you will be returning to your employer), you have 28 days after the week ending date to file your weekly certification.  If you are on a total claim (meaning you will not be returning to your employer), you have 7 days after the week ending date to file your every other week or biweekly certification.

Are unemployment benefits taxable?

Yes, it is.  You may elect to withhold 10% for federal taxes and 5% for Hawaii state taxes from your UI benefits.  To request withholdings of Federal and/or State taxes, go to: https://uiclaims.hawaii.gov.  Login to your online account and under “My Account” click on “Tax Withholdings” and follow the prompts.

The Form 1099-G is mailed every January showing the total benefits paid and any federal or state income taxes withheld in the previous calendar year.  Also, as no adjustments are made for repayments of overpaid benefits, you need to keep your receipts of the repayment for your tax returns. Make any address change(s) on your UI online account to receive your Form 1099-G or contact a local claims office.

Am I required to look for a job if I receive UI?

No, the work search requirement has been temporarily waived due to the COVID-19 pandemic.

I called a phone number or emailed an email address that I found on the DLIR website, but haven’t heard back.  When will I receive a response?

If you contacted a phone number or email address that is not listed below, UI did not receive your message.  Please call or email UI at the information below, so that UI receives your message and can respond.  We ask for your patience as we are experiencing an unprecedented number of emails and telephones calls.

HOW TO CONTACT UI

HUI PASSWORD RESET: (833) 901-2272

UI GENERAL QUESTIONS: (833) 901-2275

REQUEST A BACKDATE: [email protected]

The backdate will be for their first week of less than full employment due to COVID-19.  Please submit your full name, last four digits of your Social Security Number, telephone number (including area code), and the week that you would like your claim backdated to.

REQUEST LANGUAGE ASSISTANCE: [email protected]

Please submit your full name, telephone number (including area code), and the language that would like to receive interpretation services for.  The interpretation services will be provided free of charge and via telephone.

INQUIRE ABOUT A DISQUALIFICATION: [email protected]

This email address is for those who have received an email, letter, or other message (please screenshot) that says that they are disqualified from UI.  Please submit your full name, last four digits of your Social Security Number, telephone number (including area code), and picture of the disqualification.

CALL YOUR LOCAL UI OFFICE AT:

Oahu: (808) 586-8970

Hilo: (808) 974-4086

Kona: (808) 322-4822

Maui: (808) 984-8400

Kauai: (808) 274-3043

EMAIL YOUR LOCAL UI OFFICE AT:

Oahu: [email protected]

Hilo: [email protected]

Kona: [email protected]

Maui: [email protected]

Kauai: [email protected]