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A PEUC Message for Our Community

November 13, 2020
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Hawaii State Seal

A Message for Our Community

On the Pandemic Extended Unemployment Compensation Program

from Anne Perreira-Eustaquio, Director-DLIR

I wanted to personally reach out to all of you and acknowledge that we at the DLIR have heard your concerns and frustrations over the processing of Pandemic Emergency Unemployment Compensation (PEUC) claims.

The PEUC provides an additional 13 weeks of benefits to claimants whose UI claims expired after July 1, 2019 and have a zero-dollar ($0) balance.  To apply for the PEUC program, claimants need to answer five prequalification questions.  If any of those questions are answered incorrectly, the application will need to be reviewed by the Unemployment Insurance Division.

As I know that many of you have been waiting to have your PEUC claim processed, I would like to share with you the four most common reasons why your PEUC claim may be pending.

  1. As mentioned above, a prequalification question was answered incorrectly.
  2. There is a potential overpayment of benefits. This issue typically arises when your reported earnings and your employer’s report of your earnings differs after you have already received benefits.  This may occur, for example, if you reported that you did not have earnings and were paid benefits, but your employer reported that you earned $600 (because it paid you vacation pay).  Because vacation pay is considered reportable earning, your PEUC claim will be in a pending status because you have a potential overpayment of benefits.
  3. There are pending issues on your claim. For example, if your employer reported that you did not accept all work offered to you, that issue needs to be addressed before your PEUC claim is processed.
  4. You may qualify for a new UI claim either in Hawaii or another state if you have earnings that were not used for a prior claim.

 

Once these issues are addressed, each PEUC claim is processed manually by a UI staff member due to the limitations of the State’s Mainframe computer system.

If it is found that you may have an overpayment of benefits, before establishing your PEUC claim, the following steps must be taken:

  1. A UI claims examiner must speak with you to obtain factfinding regarding the possible overpayments.
  2. If it is determined by the claims examiner that there is a valid overpayment, the overpayment must be established on your claim.
  3. The application for your existing PEUC claim must be cancelled.
  4. The original UI claim must be reopened since it has not yet been exhausted because of the overpayment.
  5. The overpayment must then be off set by the additional open weeks on your original claim.
  6. Staff must then establish a new PEUC claim with a new start date.

 

I understand that having your PEUC claim pending is frustrating.  However, the issues above need to be addressed so that the State can adequately ensure that the claimants receiving benefits are eligible for such benefits or the U. S. Department of Labor has the authority to terminate the agreements with Hawaii and jeopardize the PEUC program.

I hope this has provided you with information about the PEUC claim process and help you to understand your claim better.  Many of you have reached out to me and I send you all a heartfelt thank you for your support and kind words of encouragement to the staff here at DLIR.  I assure you we are continuing to work tirelessly to process your claims.  We are committed to doing whatever it takes within our power to diligently process every claim so that assistance is provided to all of you.

We will get through this together.

Take care, Stay Safe and Aloha.

Anne Perreira-Eustaquio

Department of Labor and Industrial Relations

Lea Faka-Tonga (Tongan)

‘Okú ke fie maʻu tokoni ʻi ha lea fakafonua ʻe taha? Temau kumi haʻo taha fakatonulea taʻetotongi. Telefoni ki he (808-586-8842) ke fakahā mai ʻa e lea fakafonua ʻokú ke lea aí.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

VISAYAN: CEBUANO

Gakinahanglan ka ba ug tabang sa imong pinulongan? Amo kang mahatagan ug libre nga maghuhubad. Tawag sa (808-586-8842) aron magpahibalo kung unsa ang imong sinulti-han.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TIẾNG VIỆT: VIETNAMESE

Bạn có cần giúp đỡ bằng ngôn ngữ khác không ? Chúng tôi se yêu cầu một người thông dịch viên miễn phí cho bạn. Gọi (808-586-8842) nói cho chúng tôi biết bạn dùng ngôn ngữ nào.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ภาษาไทย:THAI

คุณต้องการความช่วยเหลือทางด้านภาษาหรือไม่ ทางเราจะจัดหาล่ามฟรีให้คุณ โทรที่เบอร์ (808-586-8842) และบอกเราว่าคุณพูดภาษาอะไร

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

TAGALOG: TAGALOG

Kailangan ba ninyo ng tulong sa ibang lengguwahe? Ikukuha namin kayo ng libreng tagasalin. Tumawag sa (808-586-8842) para sabihin kung anong lengguwahe ang nais ninyong gamitin.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ESPAÑOL: SPANISH

¿Necesita ayuda en otro idioma? Nosotros le ayudaremos a conseguir un intérprete gratuito. Llame al (808-586-8842) y diganos que idioma habla.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

GAGANA SAMOA: SAMOAN

E te mana’o mia se fesosoani i se isi gagana? Matou te fesosoani e ave atu fua se faaliliu upu mo oe. Vili mai i le numera lea (808-586-8842) pea e mana’o mia se fesosoani mo se faaliliu upu.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAJIN MAJÔL: MARSHALLESE

Kwoj aikuij ke jiban kin juon bar kajin? Kim naj lewaj juon am dri ukok eo ejjelok wonen. Kirtok (808-586-8842) im kwalok non kim kajin ta eo kwo melele im kenono kake.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

한국어: KOREAN

다른언어로 도움이 필요하십니까? 저희가 무료로 통역을 제공합니다. (808-586-8842) 로 전화해서 사용하는 언어를 알려주십시요

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

日本語 (JAPANESE)

貴方は、他の言語に、助けを必要としていますか ? 私たちは、貴方のために、無料で 通訳を用意で きます。電話番号の、(808-586-8842)に、電話して、私たちに貴方の話されている言語を申し出てください。

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ILOKANO: ILOCANO

Masapulyo kadi ti tulong iti sabali a pagsasao? Ikkandakayo iti libre nga paraipatarus. Awaganyo ti (808-586-8842) tapno ibagayo kadakami no ania ti pagsasao nga ar-aramatenyo.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE MANDARIN

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

中文 – CHINESE CANTONESE

您需要其它語言嗎?如有需要, 請致電 (808-586-8842), 我們會提供免費翻譯服務  (Traditional)

您需要其它语言吗?如有需要,请致电 (808-586-8842), 我们会提供免费翻译服务 (Simplified)

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

ʻŌLELO HAWAIʻI: HAWAIIAN

Makemake `oe i kokua i pili kekahi `olelo o na `aina `e? Makemake la maua i ki`i `oe mea unuhi manuahi. E kelepona (808-586-8842)`oe ia la kaua a e ha`ina `oe ia la maua mea `olelo o na `aina `e.

You have the right to an interpreter at no cost to you.

Department of Labor and Industrial Relations

KAPASEN CHUUK: CHUUKESE

En mi niit alilis lon pwal eu kapas? Sipwe angei emon chon chiaku ngonuk ese kamo. Kokori (808-586-8842) omw kopwe ureni kich meni kapas ka ani.

You have the right to an interpreter at no cost to you.