COVID-19: Pre-Filing UI Information

The below are questions and answers for those who have not filed for unemployment insurance (UI) due to coronavirus (COVID-19).  The Department of Labor and Industrial Relations (DLIR) will do all that we can to ensure that impacted Hawaii employees receive the UI benefits for which they are eligible for.

Note: UI benefits for self-employed persons, bona fide independent contractors, and others who are disqualified from receiving UI for COVID-19-related reasons may be covered through the Pandemic Unemployment Assistance (PUA) program under the CARES Act.  Please file your claim at this site.

WHEN SHOULD I APPLY FOR UI?

You must be either unemployed or working less than your normal hours and earning less than you weekly benefit amount.  To determine your weekly benefit amount, please visit the Benefits Estimator by clicking here.

HOW DO I FILE FOR UI?

You can file a claim online by visiting uiclaims.hawaii.gov.

CAN I FILE A CLAIM IN-PERSON?

Not at this time.  Due to COVID-19, only online claims are accepted.

I NEED HELP IN FILING MY CLAIM.  WHO DO I CONTACT?

Please call (833) 901-2275 to make an appointment.

HOW TO DO I CREATE A UI ACCOUNT?

For the steps to create a UI account, please watch the Instructional Video for Filing Unemployment Insurance Online by clicking here.

I HAVE A UI ACCOUNT, BUT FORGOT MY USERNAME OR PASSWORD.  WHO DO I CONTACT TO GET HELP WITH THAT?

Username and passwords can be recovered online at uiclaims.hawaii.gov.  Use the appropriate links to self-recover your username or password.  If you are still having problems, please call (833) 901-2272.

I CALLED A PHONE NUMBER OR EMAILED AN EMAIL ADDRESS THAT I FOUND ON THE DLIR WEBSITE, BUT HAVEN’T HEARD BACK.  WHEN WILL I RECEIVE A RESPONSE?

If you contacted a phone number or email address that is not listed below, UI did not receive your message.  Please call or email UI at the information below, so that UI receives your message and can respond.  We ask for your patience as we are experiencing an unprecedented number of emails and telephones calls.

HOW TO CONTACT UI

HUI PASSWORD RESET: (833) 901-2272

UI PHONE APPOINTMENTS: (833) 901-2275

REQUEST A BACKDATE: [email protected]

The backdate will be for their first week of less than full employment due to COVID-19.  Please submit your full name, last four digits of your Social Security Number, telephone number (including area code), and the week that you would like your claim backdated to.

REQUEST LANGUAGE ASSISTANCE: [email protected]

Please submit your full name, telephone number (including area code), and the language that would like to receive interpretation services for.  The interpretation services will be provided free of charge and via telephone.

INQUIRE ABOUT A DISQUALIFICATION: [email protected]

This email address is for those who have received an email, letter, or other message (please screenshot) that says that they are disqualified from UI.  Please submit your full name, last four digits of your Social Security Number, telephone number (including area code), and picture of the disqualification.

CALL YOUR LOCAL UI OFFICE AT:

Oahu: (808) 586-8970

Hilo: (808) 974-4086

Kona: (808) 322-4822

Maui: (808) 984-8400

Kauai: (808) 274-3043

EMAIL YOUR LOCAL UI OFFICE AT:

Oahu: [email protected]

Hilo: [email protected]

Kona: [email protected]

Maui: [email protected]

Kauai: [email protected]