Quarterly HIOSH Enforcement Surveys 2020-2025

The Hawaii Occupational Safety & Health Division (HIOSH) is committed to making its operations as efficient and effective as possible to create optimum safe and healthy workplaces for Hawaii’s workers. Employing feedback from clients is one recognized way for entities to receive inputs from its clients on what is working, what is not working and what can be improved. The HIOSH Consultation and Training Branch (C&T) for several years has been employing Customer Satisfaction Surveys for feedback. This effort is to develop a procedure to deploy an Enforcement Customer Survey for the Safety and Health branches.

Survey questions will be created each year to gauge different aspects of HIOSH’s processes including inspection opening and closing conferences, hazard identification & communication, abatement aid, translation services, auxiliary aids & other services for those with disabilities, post-inspection communication and post-citation informal conferences.

Enforcement Customer Surveys were included in the 5-year grant goals for Federal fiscal years (FY) 2021 to 2025, which were approved by the U.S. Occupational Safety & Health Administration (OSHA) National Office (NO) in FY 2020. HIOSH strategic goal #2 was created to increase, develop, and maintain public awareness and confidence through various resources, programs, and outreach. Goal 2.2 is designed specifically to increase, develop, and maintain public satisfaction through the availability of resources and awareness using various media, languages, and accessibility as evidence by survey ratings. The feedback received will be used to improve the efficiency and effectiveness of our enforcement Safety and Health branches.

HIOSH’s Specific Procedures Regarding Enforcement Surveys:
HIOSH Directive FY 2021-01 : HIOSH Enforcement Survey Procedures