Appointments
Request an Appointment
The Department of Labor and Industrial Relations (DLIR) offers appointments to help with Unemployment Insurance (UI) claims and employer services. Please choose the option that fits your needs.
UI Claims
The UI program provides temporary financial help to people who are unemployed through no fault of their own and meet eligibility requirements.
Schedule this appointment if you need help to:
- File a UI claim
- Check your claim status
- Understand your monetary determination
- Find answers you couldn’t find online
UI Claims - Adjudication
If there is a question about your eligibility, the Adjudication (Claims Examiner) team will investigate issues that may delay your UI benefits. A claims examiner will decide if you are eligible for benefits based on state laws and rules.
Schedule this appointment if:
- You were fired or quit your last job
- There are questions about your ability or availability to work
- You are not registered for work
- You have an overpayment or possible fraud issue
Employer Services Section
The Employer Services Section (ESS) helps employers follow Hawaii’s Employment Security Laws. This team handles audits, collections, and employer account registration.
Schedule this appointment if you need help with:
- UI tax audits
- Registering as an employer
- Filing or paying unemployment taxes
Regular UI Claims
The Unemployment Insurance (UI) program, administered by the UI Division of the State Department of Labor and Industrial Relations, provides temporary financial support to qualified workers who are unemployed through no fault of their own and meet the requirements of the law. Book an appointment if you need help filing your claim, have questions about the processing of your claim, inquiries about your monetary determination, or need answers that you were not able to find online. If you have issues holding up your payment of benefits or you have an overpayment, you need to make an Adjudication Appointment.
Regular UI Adjudication (Claims Examiner)
The Adjudication section of the UI Division investigates and resolves issues holding up the payment of your benefits based on the UI laws and Administrative Rules. If you were discharged or quit your last job, a claims examiner must resolve your eligibility for benefits. If there are questions about your ability or availability for work, your readiness or willingness to seek and accept work, or you are not registered for work, a claims examiner must determine your eligibility for benefits. In some situations, there may be an overpayment of benefits in which a claims examiner must resolve your continued eligibility and whether benefits were obtained fraudulently.
Regular Employer Services Section (ESS)
The Employer Services Section of the Unemployment Insurance Division manages audits and collections. Our team ensures compliance with Hawaii Employment Security Laws through audits of employer’s records, employer registration, and the online filing and collection of employer state unemployment taxes.
