Information about Filing Online
There are many advantages for filing online. It’s fast and easy! Once you’ve created an online account you will have access to your claim information and can perform most claim functions yourself. Online Services:
- File a new claim, additional claim or reactivate an existing claim
- File weekly claim certifications
- Change your mailing address
- View payment history
- Claim inquiry
- Receive email confirmation, instructions and important notices
Getting Started: You must first create an online account at uiclaims.hawaii.gov. You will need a valid email address in order to set up your account. Within a few minutes of creating your account, you will receive an email containing your temporary password. You can then return to uiclaims.hawaii.gov to create a permanent password and proceed with filing. You will not receive a confirmation email immediately. Applying for Benefits Online: You can apply for a new claim, update your employment information (additional claim) or reactive an existing claim online (reopen claim). To be best prepared, it is recommended that you have the contact information and dates of employment for all of your employers over the past 18 months. The online system will prompt you through the filing process. If benefits are payable, you must receive your payments by direct deposit. You will need the following information when you apply for benefits:
- Account type (savings or checking)
- Financial institution routing number
- Your account number
If you do not have an account, contact a local financial institution in your area to find an account that offers the features you want. Some institutions offer no or low cost checking accounts with a debit card or purchase a re-loadable debit card from a retail location. Online filing generally takes about 30 minutes, but may take longer. Before you submit your application, be sure to review all your answers thoroughly. After you file, you will be emailed a confirmation page that will provide further instructions for filing continued claim certifications, registering for work and meeting the eligibility requirements. Failing to read and follow the instructions may result in a delay in payment. Filing a Claim Certification Online: You must first log-in to your online account at uiclaims.hawaii.gov. Select “Claim Certification” and read the instructions carefully. You will be prompted through the filing process. Make sure to review your answers thoroughly before you submit your claim. Once filed you cannot go back and change your answers. If you believe you made a mistake, contact your local office. Other Online Services To review your payment history, verify that your claim was filed, find out why a week is pending, or to view your filing schedule, log-on into your account, under “Manage My Account” select “Claim Inquiry”. You can also change your mailing address and edit your profile.
