Request an Appointment with the Department of Labor and Industrial Relations

The Department of Labor and Industrial Relations (DLIR) is pleased to offer the public the following options for appointments:

Regular UI Claims

The Unemployment Insurance (UI) program, administered by the UI Division of the State Department of Labor and Industrial Relations, provides temporary financial support to qualified workers who are unemployed through no fault of their own and meet the requirements of the law. Book an appointment if you need help filing your claim, have questions about the processing of your claim, inquiries about your monetary determination, or need answers that you were not able to find online. If you have issues holding up your payment of benefits or you have an overpayment, you need to make an Adjudication Appointment.

Regular UI Adjudication (Claims Examiner)

The Adjudication section of the UI Division investigates and resolves issues holding up the payment of your benefits based on the UI laws and Administrative Rules. If you were discharged or quit your last job, a claims examiner must resolve your eligibility for benefits. If there are questions about your ability or availability for work, your readiness or willingness to seek and accept work, or you are not registered for work, a claims examiner must determine your eligibility for benefits. In some situations, there may be an overpayment of benefits in which a claims examiner must resolve your continued eligibility and whether benefits were obtained fraudulently.

Regular Pandemic Unemployment Assistance (PUA)

The federal government’s CARES Act provides a separate program for Pandemic Unemployment Assistance (PUA) that extends eligibility to individuals who normally do not qualify for traditional unemployment benefits, such as self-employed or those with limited work history.

Regular Employer Services Section (ESS)

The Employer Services Section of the Unemployment Insurance Division manages audits and collections. Our team ensures compliance with Hawaii Employment Security Laws through audits of employer’s records, employer registration, and the online filing and collection of employer state unemployment taxes.